PayStubGo

PayStubGo Help Center

PayStubGo FAQs

Get quick answers before you create, preview, download, or fix a paystub. Learn about templates, pricing, tax fields, PDF export, email delivery, refunds, and responsible use.

Paystub Generator

Create a standard editable paystub from the information you provide.

First Paystub Free

Review first-free eligibility and start with the free paystub flow when eligible.

Paycheck Stub Generator

Use this page when paycheck stub or check stub wording matches your document.

US Paystub Generator

Choose the US hub or an available state page for state-specific guidance.

Paystub Templates

Compare available layouts before choosing a template.

Pricing

Review first-free eligibility and paid export options.

Reviews

Read trust highlights and PayStubGo feedback before creating a paystub.

Contact Support

Get help with downloads, email delivery, refunds, or corrections.

Common Questions

Answers Before You Create a Paystub

These FAQs are organized by topic so users can quickly understand the builder, templates, pricing, downloads, support, tax fields, and responsible use.

FAQ Topic

Getting Started

Basic questions about paystubs, paycheck stubs, and using PayStubGo.

What is a paystub?+

A paystub is a document that shows pay details for a specific pay period, including earnings, deductions, taxes, YTD values, and net pay. Some users also call it a paycheck stub, pay slip, check stub, or earnings statement.

Is a paystub the same as a paycheck stub?+

In most everyday searches, paystub and paycheck stub mean the same thing. Both usually refer to the document that explains how gross pay, deductions, taxes, and net pay are shown for a pay period.

Who can use PayStubGo?+

PayStubGo is designed for users who need to create paystub records from information they provide, including small businesses, contractors, self-employed workers, and people organizing pay documentation. All information should be accurate and reviewed before export.

What information do I need to create a paystub?+

You should have company details, employee details, pay period dates, pay date, earnings, deductions, tax fields, YTD values if needed, and net pay information. The more accurate your inputs are, the cleaner your final paystub will be.

FAQ Topic

Paystub Generator

Questions about creating, editing, previewing, and exporting paystubs.

How does the PayStubGo paystub generator work?+

You enter the required pay details, choose or preview a layout, review earnings and deductions, check editable tax and YTD values, and continue to PDF export when the paystub looks right.

Can I preview the paystub before export?+

Yes. PayStubGo is built around a preview-first flow so you can review the paystub layout and values before receiving or exporting the final PDF.

Can I edit the paystub before exporting?+

Yes. You can edit fields such as company details, employee details, earnings, deductions, tax estimates, pay period information, and YTD values before export.

Can I create more than one paystub?+

Yes. PayStubGo is intended to support paystub creation when users need more than one pay period or more than one record. Review each paystub carefully before export.

FAQ Topic

Free First Paystub and Pricing

Questions about free eligibility, paid exports, and subscriptions.

Is the first paystub free?+

PayStubGo offers a first eligible paystub free flow. After the free eligible export, standard paid export options may apply depending on the paystub and selected flow.

Do I need a monthly subscription?+

No monthly subscription is required for standard paystub creation. PayStubGo is designed around simple paystub creation and export, not a full payroll software subscription.

When do I pay?+

PayStubGo is designed so users can preview and review their paystub before continuing with a final export or checkout flow.

Are there hidden add-ons?+

The goal is to keep pricing simple and clear before final export. If optional add-ons or extra services are introduced later, they should be shown clearly before payment.

FAQ Topic

Templates and Preview

Questions about choosing layouts and comparing paystub templates.

Can I choose a paystub template?+

Yes. PayStubGo lets you compare available paystub templates and select a layout before final export.

Can I switch templates?+

You can preview available layouts before final export. If a layout does not fit your record, choose another available template and review the result again.

Are the templates professional?+

PayStubGo templates are designed to present pay details clearly, including employer details, employee details, pay period, earnings, deductions, taxes, YTD values, and net pay.

Can I download a blank paystub template?+

The main PayStubGo flow focuses on creating a customized paystub from user-entered information. A separate downloadable sample template page may be added for demo files and sample layouts.

FAQ Topic

Taxes, Deductions, and YTD Values

Questions about editable estimates, tax fields, deductions, and year-to-date totals.

Does PayStubGo calculate taxes automatically?+

PayStubGo may show editable estimate fields, but users should review all tax and deduction values before export. PayStubGo should not be treated as payroll software or tax advice.

Can I enter state tax details?+

Yes. PayStubGo supports state-related paystub fields where applicable. Some states have no state wage income tax, but federal tax fields, Social Security, Medicare, and custom deductions may still apply.

Can I add custom deductions?+

Yes. Users can review and enter deduction information based on their own records. Custom deductions should be accurate and supported by the user’s pay situation.

Can I enter YTD values?+

Yes. PayStubGo supports YTD values so users can review year-to-date gross pay, deductions, tax fields, and net pay before export.

FAQ Topic

PDF Download and Email Delivery

Questions about final PDF files, email delivery, missing emails, and printing.

Can I download my paystub as a PDF?+

Yes. After reviewing your information and completing the eligible export flow, you can download the paystub as a PDF.

Will I receive the paystub by email?+

PayStubGo is designed to support email delivery after eligible export or checkout. Always enter the correct email address and check spam or promotions folders if an email is missing.

What should I do if I do not receive the email?+

First check spam, junk, and promotions folders. Then confirm the email address used during the export flow. If the email still does not arrive, contact support with your order or paystub details.

Do I need special paper to print a paystub?+

Most users can print a PDF paystub on standard paper. Use your printer settings carefully and review the PDF before printing.

FAQ Topic

Corrections, Refunds, and Support

Questions about mistakes, corrections, refunds, and contacting support.

What if I made a mistake on my paystub?+

Review all details before final export. If you notice an issue before exporting, edit the paystub fields and preview again. If you notice an issue after checkout, contact support with the details.

Can I correct an exported paystub?+

Corrections depend on the current PayStubGo flow and whether the paystub has already been exported. The safest approach is to review the preview carefully before final export.

Can I request a refund?+

Refund handling should follow the PayStubGo refund policy. Contact support with your email, order details, and the issue so it can be reviewed.

How do I contact PayStubGo support?+

Use the Contact page for questions about downloads, email delivery, payment, refunds, corrections, or account-related issues.

FAQ Topic

Privacy and Account Questions

Questions about entered information, privacy expectations, and safe use.

Should I review personal information before export?+

Yes. Review names, addresses, employee details, company information, pay period dates, and payment details carefully before export.

Should I keep a copy of my paystub?+

Yes. After export, keep your PDF in a safe location for your records. If email delivery is enabled, also check that you received the correct file.

Can I use PayStubGo on mobile?+

PayStubGo is being built for desktop and mobile use. Some preview and editing flows may be easier on a larger screen, especially before final export.

What if I need help before paying?+

Use the preview and support pages to review your paystub flow before final export. If something looks unclear, contact support before continuing.

Still Have Questions?

Get help before final export

If you are unsure about downloads, email delivery, refunds, payment, corrections, or responsible use, contact support before final export.

Contact Support