Refund Policy

Overview

We aim to provide a smooth and reliable experience. Because PayStubGo provides digital products and generated documents, refund requests are reviewed based on the specific circumstances of each order.

Digital Product Policy

PayStubGo provides digital outputs, including exported, downloadable, and emailed PDF documents. Due to the nature of digital delivery, completed and successfully delivered orders may not always be eligible for a refund.

When Refunds May Be Granted

Refunds may be considered if a duplicate charge occurs, payment is processed but the PDF is not generated or delivered, or a technical issue caused by our system prevents access to the purchased paystub or invoice.

We may also consider refunds in other situations at our discretion after reviewing the order details and service activity.

When Refunds May Not Be Granted

Refunds may be denied when a paystub or invoice has already been successfully generated, downloaded, emailed, or made available in account history.

Refunds may also be denied when the issue is caused by incorrect, incomplete, or inaccurate information entered by the user, a change of mind after purchase, or misuse of the service.

User-Entered Information

Users are responsible for reviewing all information before export or use. This includes company, employee, pay, earnings, tax, and deduction details for paystubs, and business, customer, invoice date, line item, quantity, rate, tax, discount, total, note, payment-term, and payment-instruction details for invoices. We do not guarantee refunds for documents generated with information entered incorrectly by the user.

Free Documents

A paystub or invoice completed under a free offer has no purchase payment to refund. If a technical issue prevents delivery of a free document, contact support so we can review the delivery or generation issue.

Requesting a Refund

To request a refund, please contact support with your order email, payment reference if available, and a short explanation of the issue. We may ask for additional information to review the request.

Payment Processing

Payments are handled through third-party payment providers. If a refund is approved, it will generally be returned through the original payment method used at checkout. Processing times may vary depending on the payment provider and your financial institution.

Chargebacks

If you experience a payment or delivery issue, we encourage you to contact us first so we can review the matter. Unnecessary chargebacks may delay resolution and access to support.

Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact

If you have questions about refunds, please contact support and include any relevant order or payment details.