PayStubGo Support
Contact PayStubGo support for help with a pay stub or invoice that did not arrive, a payment, a correction, a refund question or signing in. Support works by email: use the form or write to us directly, and a person reads every message.
Share the issue clearly so support can review your request.
Your information is only used to respond to your support request.
Please do not send full Social Security numbers, bank details or passwords. We never need them to help.
PayStubGo creates paystubs and invoices from the information you provide. Tax, deduction, calculation, and invoice values are editable and should be reviewed before use. PayStubGo is a document generator, not payroll, accounting, tax, or legal software.
Fastest fixes
Most delivery questions are answered by your account page, where every paid document linked to your email waits. Before you create a new stub, the pay stub templates and the FAQ answer layout and tax-field questions.
Sign in to your account with your order email to download or resend paid stubs and invoices.
Open my account →
Pay stub packs, the first free stub and invoice prices are explained on the pricing pages.
See pricing →
What qualifies for a refund, and why a typo is handled as a free correction instead.
Refund policy →
Support FAQ
Check your spam and promotions folders first. Then sign in to your PayStubGo account with the email you used at checkout: paid stubs and invoices linked to that email can be downloaded or resent there. If the order is not in your account, write to us with the PayPal order ID.
A typing mistake in your own details, such as a name, address or ID number, is handled as a free correction within 14 days of the order, not as a refund. Send the order email, the stub and the detail as it should read.
The one-time code goes to the email you type on the account page. Check spam, wait a minute before asking for a new code, and make sure it is the same email you used for your order.
Refunds are reviewed for cases such as a duplicate charge or a paid document that was not generated or delivered. The refund policy lists what qualifies; include your order email and PayPal order ID in your message.
No. PayStubGo builds documents from the details you enter, and support does not add or change pay, tax or deduction amounts. We can help with delivery, payment, account access and corrections to details you typed.
Ready to start again? Use the paystub generator or the free invoice generator.